FREQUENTLY ASKED QUESTIONS
Frequently asked questions
At Lustro Extensions , we offer a variety of shipping methods to meet your needs and ensure timely delivery of your purchases. Our shipping options include Standard Shipping, Expedited Shipping, and Next-Day Shipping. Standard Shipping usually takes between 3-7 business days. Expedited Shipping deliveries can be expected within 2-3 business days, while Next-Day Shipping guarantees that your order will arrive the following business day if placed before our daily cutoff time. Please note that shipping times may vary based on your location and the shipping method selected. All orders are processed within 7-10 business days of being placed, and you will receive a tracking number to monitor your shipment progress. For more specific details on delivery estimates and costs, please visit our Shipping Information page or contact our customer service team.
Yes, at Lustro Extensions , we understand that sometimes a product might not meet your expectations. Therefore, we offer a hassle-free return policy. You can return any product within 30 days of receiving your order, provided it is in its original condition, unused, and with all original packaging and tags intact. Simply visit our Returns Center on the lustro extensions website to initiate the return process. Follow the prompts to print your prepaid return shipping label, securely pack your item, and drop it off at your nearest shipping location. Once we receive the returned product and verify its condition, we will process your refund within 5-7 business days. Please note that original shipping fees are non-refundable. For any questions or additional assistance, our customer support team is available to help you through live chat, email, or phone.
At Lustro Extensions, we pride ourselves on providing a seamless shopping experience for our valued customers. Our standard order processing time usually ranges from 7 to 10 business days. Once your order is processed, you will receive a confirmation email with your tracking details. Please note that during peak times, such as holidays or special promotions, processing times may be slightly longer. We strive to get your products to you as quickly as possible and appreciate your patience. If you have any specific concerns about your order, please don't hesitate to contact our customer service team for assistance.